General Information

Making cakes is a joy and I love what I do, however, baking and decorating is balanced with my full time job (not in the baking industry).

Therefore I do not initially advertise my phone number or address - but please don't hesitate. to contact me via email and I will provide contact details at that time;

 

Please note that the kitchen, is registered through the City of Casey for health and safety purposes and I C Sugar is a listed Australian Business.

ABN:  83 415 547 224

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Please find below, my "terms and conditions", some facts and general information. I have tried to cover most questions but if you have something else that I haven't listed please feel free to send me an email. ​

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Design

All of my cakes are one of a kind, designed especially for you and your special event. I don't have a catalogue of designs to chose from, rather I prefer to work with you using a range of ideas, pictures and sample to create something that is unique.

Creating a design in itself can take time, often meaning that many text messages/emails will be exchanged. Or if you don't have to time, I am happy to create something for you. 

My only request is that you do not ask me to copy another artists work. I am happy to take ideas but I will not recreate something exactly. I will also not guarantee an exact match.

I also reserve the right to artistic license and where a request is not achievable or looks out of place, I may amend it to better suit the theme. 

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Flavours

I don't have a set range of cakes flavors and will consider most requests, however, some designs are more suited to certain cake styles than others. 

 

For example: most of my painted or sculptured cakes can't be refrigerated so I will not be able to work with sponge cakes or any other cake with cream or soft fillings. Typically these style of cakes would be something a little more substantial such as mud cake, other solid flavored cakes, fruit, banana etc.

Most of my cake fillings are white or dark chocolate ganache that can be flavored. 

For those who love a buttercream cake, I can assist with these as well. These as softer and can be filled with buttercream or ganache. They do not tolerate hot weather as well so need to stay cool in Summer. Decorations are limited with these cakes though (please let me know up front if you would like a buttercream cake) 

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Order Time

Due to combining my day job with cakes, I am unable to take cakes at short notice. This means that I am often booked well in advance. As I very much prefer quality over quantity I will not take on anything that requires more than I can comfortably do (I don't want to be hurrying your cake).

 

For example, If you would love a 4 tier with detail such as the (Harry Potter Cake on the front page) - this took me 35 - 40 hours so I would only do one of these per fortnight.

 

If you have something particular, the more notice the better.

 

Thank you for your understanding 

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Price

Majority of my cake prices consist of labour so the more time painting or creating small details will add to the cost. Many of my cakes take 10 - 30 hours from consultation to baking, final decoration then delivery if required. Some take longer then this. The prices below are your basic starting costs so for example:

If you wanted a double height hand painted cake with a full scene this would be $220 + 10 hours of labor at a minimum which is around $300.  So your cake could cost around $500. However,  Please feel free to contact me and I am happy to provide you with a free, no obligation quote. As a guide these are your basic starting prices below: 

Single Tier :$140+

2 Tier $220+

3 Tier $400+

4 Tier $650+

5 Tier $950+

 

3D Cakes start from $280+ 

 

Buttercream and fresh flower cake are less then the prices above but you will need to cater for my decoration and delivery time on the day of the event as these cakes can't be delivered early

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Delivery

Either pick up for delivery is okay but please note that I am not available for deliveries during the weekdays.

If it is a weekday event then pick up is preferred: however I am happy to work with you for the most suitable mutual arrangement. 

FYI:  Fresh flower cakes can only be done for a Saturday or Sunday upon request.

Delivery is a minimum charge of $50 but will vary depending on distance.

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Process, deposit and terms

To start the process I would love some idea of what you would like. A photo or two of something that appeals to you would be wonderful. I can then work with you on the basic size and style so this will involve a few emails. When we are happy that we have something that works for you, I will send you a formal quote with terms and conditions. This is no obligation but if you wish to proceed, a deposit of 30% is required to book the date.

A formal invoice is then sent to you for the remainder of the amount and any outstanding details can be finalized at this time - or closer to the event if it is some time away.

 

Final payment is required 1 week prior to the event and must clear via Paypal before I deliver the cake. Other options are cash on delivery or cash on pickup.

 

Some basic terms and conditions:

 

a)There is no refund on any cake delivered to an event

b)If the cake is cancelled a week prior to the event 10% of the deposit will be returned - but I would have purchased items for cake by then and most I am not able to reuse - so 10% will be retained.

c) If the cake is cancelled the week of the event the full 30% will be retained

d) If the cake is not paid for prior to the event of there is no cash on delivery I will not leave the cake.